Reelish

Support

Reelish support handles app issues, billing questions, account sync questions, and backend-associated data deletion requests.

Support Contact

Use the support contact listed on Google Play. Testers can also use the support channel included with their test invitation. Use the same contact for app support, account sync questions, and backend-associated deletion requests.

Delete Account Data

Signed-in users can delete their Reelish account and synced cloud data in the app from Settings, then Manage account, then Delete account and data. This also clears local recipes, grocery items, scan records, and widget content from that device.

Guest users can clear local app data in settings. Backend-associated deletion requests for guest parser identifiers should use the support contact listed on Google Play so Reelish can review what can be verified and removed.

Google Play subscriptions and purchase records remain managed by Google Play. Cancel active subscriptions in Google Play if you no longer want paid access.

Sign Out And Clear This Device

Normal sign-out first syncs completed changes, then clears account-derived recipes, groceries, scan records, sync metadata, pending scan work and images, image caches, and grocery widget content from the device. Your synced cloud copy remains available when you sign in again.

If the final sync fails, including while offline, Reelish keeps you signed in and clears nothing so you can retry. You can separately confirm sign-out without syncing, but unsynced local changes may be lost. That forced discard does not delete the existing cloud copy.

Signing In With Guest Data

When device-only guest data exists and you sign in to an existing account, Reelish asks you to add the device data to the account, use the account data instead, or cancel. Cloud sync does not begin until you make that choice.

Helpful Details To Include

• Your device model and Android version.
• Whether you are using guest mode or a signed-in account.
• The recipe, grocery, billing, or sync flow where the issue happened.
• For deletion requests, the email address used for Reelish account sync.

Do not send passwords, payment card details, or private social account credentials.